Help center
How can we help?
Find an answer, or write to us — a real person reads every message.
Browse by topic
Popular questions
Where is my order?+
Track each maker's shipment from your account → orders. Updates also arrive by email and WhatsApp.
How do returns work in the GCC?+
Free returns within UAE within 14 days. Cross-border (KSA, Kuwait, Qatar) returns are paid by the buyer.
What does the ✦ Verified badge mean?+
51%+ female ownership, verified trade license + ID, real-product check, renewed annually.
Why are some prices in AED but my country uses SAR?+
Prices show in AED by default. We auto-convert to your local GCC currency at checkout.
Are sellers paid even if I return?+
No — refunds reverse the maker's payout. Stripe Connect handles this automatically.
Still need a hand?
Write to us — a real person reads it.
Average response: under 6 hours during GCC business hours. Faster on WhatsApp.