What we don't allow
- Counterfeit goods or replicas of branded products.
- Listings that copy a maker's photographs, descriptions, or designs.
- Use of trademarks, logos, or brand names you don't own or have permission to use.
- Designs that copy protected works (registered designs, copyrighted patterns, trade-dress).
How to report (rights holders)
If you own a trademark, copyright, or design right that's being infringed:
- Email ip@khaleeja.com with the subject “IP Notice”.
- Include: your name and contact, the right you're asserting (with proof of ownership), the URLs of the listings you believe infringe, and a statement made in good faith that the listing is unauthorised.
- We acknowledge within 2 business days and act on valid notices within 5 business days.
Counter-notice (sellers)
If your listing is removed and you believe it was in error, you can submit a counter-notice to ip@khaleeja.com with proof of your right to sell the item. We restore listings where the counter-notice is well-founded and the original notice cannot be substantiated.
Repeat infringers
Sellers with multiple substantiated infringement notices in any 12-month period are removed from Khaleeja and barred from re-listing. We reserve the right to report serial counterfeiters to UAE Ministry of Economy and analogous GCC authorities.
Khaleeja's own marks
The Khaleeja name, logo, the verified-maker badge (“✦ Verified · موثقة”) and brand assets are owned by Khaleeja. Use them only as permitted by your Seller Agreement. Press and partners may request brand assets at press@khaleeja.com.