Acceptable Use Policy

• Counterfeit goods, replicas, or items using protected trademarks without licence.
• Items prohibited under GCC laws (alcohol, pork products, narcotics, weapons, gambling devices, certain religious materials).
• Adult content, hate speech, or material that demeans women — counter to the brand promise.
• Items that infringe third-party intellectual property.
• Misleading product descriptions (false claims about materials, ingredients, origin, certification).
• Off-platform payment requests — circumventing Khaleeja checkout to avoid fees.
• Harassment of buyers, makers, or Khaleeja staff in messages, reviews, or any channel.
• Spam, mass solicitations, or scraping the marketplace.
• Attempts to manipulate reviews, ratings, or search rankings.
• Use of Khaleeja credentials by anyone other than the account owner.

• Only verified buyers (with a fulfilled order for the product) may leave reviews.
• Reviews must be honest and based on personal experience.
• Personal attacks, threats, or content unrelated to the product or transaction will be removed.
• Makers may respond publicly but must not retaliate against reviewers.

If you see something that violates this policy, report it to trust@khaleeja.com with as much detail as possible. We act on reports within 2 business days.

• First minor breach: a warning and a chance to correct the listing or behaviour.
• Repeat or serious breach: temporary listing pause or account suspension.
• Counterfeits, fraud, or harassment: immediate account termination and, where required, referral to authorities.