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Legal

Khaleeja policies.

Plain-language policies for buyers, makers, and partners — written for the GCC.

Terms of Service

The agreement between you and Khaleeja when you use the marketplace.

Privacy Policy

What we collect, why, how we use it, and the rights you have.

Cookie Policy

Cookies and similar technologies — what we use and why.

Shipping & Delivery

Where we ship, how long it takes, costs, COD, and tracking.

Returns & Refunds

14-day return window, free returns within UAE, refund timelines.

Seller Agreement

Fees, payouts, fulfilment standards, verification — the maker contract.

Acceptable Use

What you may and may not do on Khaleeja.

IP & Counterfeit

How we protect intellectual property and handle takedowns.

Dispute Resolution

How disputes between buyers and makers are resolved.

AML & KYC

Anti-money-laundering, sanctions screening, beneficial-owner disclosure.

Questions about a policy or need a copy of a signed document? Email legal@khaleeja.com. For everyday account or order help, see the Help Center.